"No" Isn't Negotiable
Whenever I venture into an Australian Post Office, I have always been curious of the odd assortment of goods sold there. There are office related goods like notepads and envelopes, but the volume is mostly comprised of colourful cheap toys, a variety of "As Seen on TV" products, CD music compilations and gifts. I have wondered often who would go to the Post Office to buy such things, and today I had this question answered. A mum and two young daughters were queued in front of me, and the little one aged about six or seven asked her mother to buy her a notepad. The request was immediately declined. The little girl went on. "Pleeeease...it has lines on it...I can practice my writing. Pleeeease." Within seconds of observing the behaviour of this little girl I knew beyond doubt she was wise to something her mother may not have realised: "No" did not mean "No" and was negotiable. "No" could be expertly overturned with persistence, a...